Currently at Reed City Group

Trevor Steinke

IT Technician

Technical Support & IT Operations

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About Me

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I'm a motivated IT professional with over a year of experience in technical support and IT operations. I specialize in endpoint troubleshooting, system deployment, and ticketing system administration, with a track record of improving support efficiency through automation.

Currently pursuing CompTIA Network+ certification to deepen my infrastructure and networking expertise. I'm passionate about finding ways to make technology work smarter through automation and process improvement.

Based in Reed City, Michigan, I'm always looking for opportunities to expand my skills and take on new challenges in IT infrastructure and operations.

Skills & Technologies

Network Infrastructure

  • Switch & Access Point Configuration
  • VPN Configuration & Support
  • Network Troubleshooting
  • Connectivity Diagnostics

Automation & Tools

  • PowerShell Scripting
  • Python
  • Group Policy (GPO)
  • Task Scheduler

Systems & Endpoints

  • Windows 10/11 Administration
  • PC Imaging & Deployment (MDT)
  • Hardware Troubleshooting
  • Peripheral Configuration

IT Services & Security

  • Active Directory
  • End-User Support (Onsite & Remote)
  • Ticketing System Administration
  • Endpoint Security Fundamentals

Microsoft 365 Administration

Identity & Access

  • Entra ID (User/Group Management)
  • Conditional Access Policies
  • SSO & MFA Configuration

Exchange Online

  • Mailbox Management
  • Distribution Groups
  • Mail Flow Rules

Device Management

  • Microsoft Intune
  • Device Compliance Policies
  • App Deployment

Licensing & Admin

  • License Assignment & Management
  • Microsoft 365 Admin Center
  • Compliance & Security Center

Projects & Work History

IT Ticketing System Deployment

Reed City Group

Designed and deployed the company's first centralized IT ticketing system, establishing structured workflows for issue tracking and prioritization. Improved visibility into support demand and response efficiency.

Ticketing Systems Workflow Design Process Improvement

Automated Notification System

Reed City Group

Developed backend automation to deliver real-time ticket status notifications to end users. Reduced manual follow-up and improved communication throughout the support process.

PowerShell Automation Task Scheduler

MDT Deployment Server

Reed City Group

Built and configured a Microsoft Deployment Toolkit server to standardize and automate Windows workstation imaging. Reduced setup time and ensured consistent system configuration across all devices.

MDT Windows Deployment Imaging

Professional Development

📚

CompTIA Network+

Currently Pursuing

Expected 2026

🖥️

Windows Administration

Professional Experience

Active

⚙️

Active Directory / Group Policy

Professional Experience

Active

🔧

Microsoft Deployment Toolkit

Professional Experience

Active

Get In Touch

Let's Connect

Interested in automation solutions, IT consulting, or collaboration on tech projects? I'm always open to discussing new opportunities and ideas. Feel free to reach out via email or connect with me on LinkedIn.